Frequently Asked Questions
Everything you need to know about shopping with La Mercerie
What are your shipping options and delivery times?
We offer standard and expedited shipping worldwide. Standard shipping typically takes 5-7 business days, while expedited shipping arrives within 2-3 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing a tracking link. You can also log into your La Mercerie account and view your order history to see the current status of any shipment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway to ensure your data is protected.
Are your products ethically sourced?
At La Mercerie, we are committed to quality and integrity. We work closely with our suppliers to ensure that all materials are ethically sourced and that our manufacturing processes meet high environmental and labor standards.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order. After this window, we may be unable to cancel the shipment, but we can assist you with a return.